Shipping policy

Order Processing

All orders are processed automatically through our Shopify system.

Orders are typically processed within 1–2 business days (Monday–Friday, excluding UK bank holidays).

Once your order has been processed, you will receive a confirmation email with tracking details.

Shipping Rates & Delivery Costs

Shipping costs are calculated automatically at checkout based on:

  • Your delivery location
  • The size and weight of your order
  • The shipping service selected

We use real-time rates provided by trusted carriers to ensure fair and accurate pricing.

From time to time, we may offer free shipping promotions, which will be clearly displayed on our website where applicable.

Delivery Times

Estimated delivery times are shown at checkout before you complete your order.

Typical delivery estimates:

  • Standard Delivery 1-2 weeks

Please note these are estimates and not guaranteed delivery dates.

Shipping Providers

Our suppliers ship orders using reliable carriers such as Royal Mail and Evri, depending on the service selected at checkout.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking link (where available).

If you have not received your tracking details within 3 business days, please contact us.

Delivery Issues

If your order is delayed, lost, or arrives damaged:

  • Please contact us as soon as possible
  • We will work with the supplier/courier to resolve the issue

In cases of loss or damage, we will arrange a replacement or refund where appropriate

Incorrect Address Information

Please ensure your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately and we will do our best to update it before dispatch.

International Shipping (If Applicable)

For international orders:

  • Delivery times may vary depending on destination
  • Customers are responsible for any customs duties, taxes, or import fees
  • We are not responsible for delays caused by customs

Contact Us

If you have any questions about shipping, please contact us at:

Email: info@basscollective.shop